Important Update For Our Guests
COVID-19 Response And Cancellation Policy
Best Western Cancellation Policy
Effective Date: March 23, 2020
As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows:
- The policy applies to any reservation for any future arrival date.
- The policy applies to hotels located in the U.S., Canada, and the Caribbean.
- Guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, and the reservation is canceled on or before April 30, 2020.
- Hotels will waive all fees associated with the cancellation of the booking.
- Applies to all booking channels.
- More restrictive cancellation policy may apply to a limited number of high-demand dates at individual hotels.
Frequently Asked Questions
Q: Why are you making this change?
A: Best Western® Hotels & Resorts has a loyal customer base which has been negatively impacted by the current climate. This change will give you the flexibility and peace of mind you need when making a reservation.
Q: I didn’t book through bestwestern.com, how do I cancel my reservation?
A: If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.
Q: I am trying on bestwestern.com to cancel an existing reservation I booked on that site, but the website is telling me that I can’t cancel the reservation. What should I do?
A: When you booked, your reservation had a specific cancellation policy. This new policy supersedes that policy. If you booked the reservation through Best Western’s Central Reservations Office or on bestwestern.com, we can assist with the cancellation. However, if you made the reservation at the hotel, you will need to contact the hotel. Additionally, if you made the reservation through an online travel agency (e.g .Expedia or Booking.com), you need to contact the online travel agency to cancel the reservation.
Q: Does the less restrictive cancellation policy apply to all future arrival dates?
A: Yes, the cancellation policy applies to all future arrival dates for reservations that are booked or changed, and then canceled on or before April 30, 2020.
Q: My reservation is for a stay outside of North America. Can I still cancel it?
A: This new flexible cancellation policy allows you to change your reservation at any of our hotels in the U.S., Canada or the Caribbean, provided you cancel so at least 24 hours prior to your arrival, and the cancellation occurs by April 30, 2020. Cancellation policies outside of the U.S., Canada and the Caribbean may vary—please contact the hotel for information regarding cancellation policies outside this region
To our Valued Customers, Employees, and Suppliers;
Best Western PLUS Airport inn & Suites remains committed to providing a safe and healthy environment for you. We are continuously monitoring the situation in regards to the Coronavirus (Covid-19) pandemic and are implementing the recommended procedures in order to provide a safe and clean facility for our customers, employees and our friends.
We continue to provide our employees with the latest information regarding preventative measures regarding the transmission of the virus. (Frequent hand washing, use of hand sanitizer, frequent sanitization of high touch areas and alternative greeting methods.) We have asked any employee that is not feeling well to stay home and/or seek appropriate medical care.
For our customers, we will continue to exercise our enhanced cleaning protocols including frequent sanitizing of all areas of our dealership and collision center. These protocols include frequent cleaning of high touch areas including, not limited to, Customer lounge, Lobby & Front desk, Bathrooms, and all places that are in contact with our hotel guests.
Best Western PLUS Airport inn & Suites remains committed to providing other methods of communication in order for you to do business with us. If you are not feeling well, please feel free to chat, text, email or call us with your inquiries or requests. We are committed to providing you with the open lines of communication while providing a safe environment for everyone.
For the safety of all, we have asked our team members to refrain from shaking hands, please accept our salutations as a sign of respect and consideration for your health and safety.
We will continue monitoring of the coronavirus (Covid-19) updates and will respond based on the recommendations of governments, public health authorities and medical professionals. Best Western PLUS Airport inn & Suites remains committed to providing our communities with the best possible service and care.
If you have any questions regarding this notification, please feel free to contact us at any time. 1-306-986-1514
Because the health and welfare of our guests is the number one priority, hotels are currently providing modified breakfast offerings, such as “grab and go bags” or “individually wrapped” breakfast items.
Best Western PLUS Airport inn & Suites.
For more information please contact us: